1. Method of Entry
Users may join the service where available via:
2. Premium SMS Weekly Access - General Terms & Conditions
2.1. By giving your mobile number to us through the internet, via online adverts or any other promotions, you will gain entry to the selected service. You agree that any information you provide through our website or otherwise is true, accurate and complete, and that you will ensure that this information is kept accurate and up to date at all times. We reserve the right to request verification of your age, identity and contact details.
2.2. You may be billed by SMS, wherein you receive text messages sent to your mobile phone which are then charged upon delivery. The Billing via SMS section of these terms explains this.
To Optout just reply 'stop' to any of the service messages received on your handset. This text message is not case sensitive, however any other variation of this text may not be accepted (E.G. Please stop). Please only consider the service successfully stopped once you have received a FREE reply text message from the same shortcode, to the effect of "All services on this shortcode are now stopped. Text back in to restart the most recent. Customer Services 020 7112 2342". If you have not received a text message to this effect then please contact us to confirm your signup has been cancelled. If you are signed up to more than one shortcode, you must send a stop request to each shortcode to end all services or subscriptions.
Billing via SMS
4.1. You may enter one of our services by texting a 'Keyword' to us after viewing one of our advertisements on the television or the internet. This text message serves as the confirmation from the entrant that they would like to enter the service, and will therefore be followed by a 'Thank you for your entry' confirmation message. Please only consider your signup successful if you have received a confirmation message from us.
4.2. You can send "STOP" prior to receiving your billed message, which will opt you out of the ongoing service and receiving premium rate charges. A free 'cost reminder' message is sent to the handset prior to billing. This will reconfirm the service you have joined, the costs involved, and remind you how to stop the service so that you no longer receive premium SMS. Please ensure that you save this message on your phone for future reference.
4.3. After confirmation of sign up to the service, you will begin to receive messages alerting you to a brand new promotion. You will only receive up to three messages a week. The advertised promotion may offer a variety of deals including a free trial of the service. Please refer to the promotion for the terms and conditions of this offer.
4.4. After you sign up to the service you will begin to receive cost messages at £1.50 per message, total of three messages a week alerting you to new offers.
Continuation of General Terms
4.5. Should a mobile network operator encounter failed delivery attempts of a premium message prior to a user sending in the STOP command, the network may still attempt to re-deliver the failed message even after the STOP command has been sent to the promoter. Users understand and accept that the promoter has no control in this matter. All STOP commands are answered by a free text confirming the STOP command and the cancellation of the subscription as explained in the Optout section of this page. Our helpline is 020 7112 2342. Please call us with any comments you may have regarding our service. You can also use this number to unsubscribe from the service.
4.6. The promoter reserves the right to modify or discontinue, temporarily or permanently, the services and subscription provided to you.
5. General Terms & Conditions
5.1. The promoter reserves the right to modify or discontinue, temporarily or permanently, the services and subscription provided to you.
6. Our Liability
6.1. The Liability of the promoter and its managing company shall be limited to the amount of the charges actually paid.
6.2. We shall not be liable:
7. Email and Mobile Marketing Terms & Conditions
7.1. By giving us your mobile number and email address, you agree for offerscanner.net and its managing company to send you either an occasion email or text, notifying you of the latest offers and promotions available from our group. If you ever wish to be removed from any of our email/text broadcasts, you will have a link at the bottom of each email saying 'Optout or go to the Contact Us page on our website and complete the web form, putting 'Unsubscribe from marketing in the message box. Alternatively you can call our helpline on 020 7112 2342. Once you do this, you will be removed from future broadcasts.
Offerscanner.net reserves the right to assign the agreement to and acceptance of these Terms & Conditions, in whole or in part, at any time without notice. The user may not assign any of his/her rights or obligations arising from their agreement to and acceptance of these Terms & Conditions.
The promoter is Offerscanner.net, a brand name of Bona Fide Mobile Ltd. Correspondence address: Market Chambers, 3-4 Market Place, Wokingham, RG40 1AL, UK Tel 020 7112 2342 Email: email@example.com
10. Changes to these Terms & Conditions
We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may update our Terms & Conditions and Privacy policies to optimise the user experience and to comply with legal and regulatory obligations. Accordingly, we recommend that you check these pages periodically in order to review our current policies.
11. Complaints Procedure
We always do our best to meet the needs of those who contact us, but we appreciate that sometimes you can find yourself in a situation where you are not happy with the service that has been provided. If you would like to make a complaint regarding the contact you have had with, or the service you have received from us, then this policy sets out the process for you to use. Any and all complaints will be dealt with appropriately, and will be investigated by a member of staff within the company with sufficient seniority to resolve the issues. While dealing with your complaint we promise to be respectful of you at all times, in turn we expect the same behaviour towards our staff. All customer service calls are recorded and our staff reserve the right to terminate any call in which they feel abused or threatened. The majority of all complaints can be handled and resolved at the first point of contact, however this is not always possible. We aim to complete all investigations and resolve all complaints within 10 working days of the complaint being made.
How to make a complaint
All complaints can be made by telephone or by email using the below information: Telephone: 020 7112 2342 Email: firstname.lastname@example.org For your complaint to be properly registered please provide us with the following information:
People who can complain
A complaint can be made by either someone who has received services from or relating to Bona Fide Mobile Ltd, or a representative of the above described service user. Where a representative wishes to make a complaint on behalf of someone else, they may be required to provide proof that they have the permission of the service user to make the complaint or query on their behalf.
After a complaint has been made
Where a complaint is made in person or over the telephone:
Once a complaint has been dealt with
Once investigations have been completed, upon request, a report can be provided which includes: